Operations Coordinator

Job description

Are you a highly energized, structured, and organized project management talent? Do you love being challenged and are you eager to make sure all our vendor onboarding and related projects run smoothly within our young, highly entrepreneurial international organization? If so, we have the perfect job for you.


About the role:

We are looking for a Payment Operations Coordinator, to join our Product Team and help us grow and serve our partner portfolio in multiple regions. You'll do this by building continuous engagement with the external providers to ensure smooth onboarding and contracting of their services.

To drive, manage and coordinate the operational infrastructure of our fast-growing company you are a hands-on, smart-thinking and fast-acting coordinator, overseeing and steering multiple onboarding projects. You play a vital part in aligning all external vendor related processes and documentation within our organization. 


You'll be proactively connecting with different internal departments (legal, finance) to gather all necessary information needed to present a complete process of documentation for the external providers. Structure is key. You know that from experience and are an expert in applying this into this role.




  • Work in close collaboration with multiple external providers and internal departments to coordinate new merchants onboarding.
  • Proposing improvements related to procedures, workflows etc.
  • Optimize and maintain the onboarding checklist, with a strong focus on standardization and scalability.
  • Coordinate with internal departments such as product, marketing, customer service, operation, finance and legal for new merchant applications and any business requests coming from the external providers for existing portals.
  • Be the point of contact to for external queries and complete requests about the merchant KYC, risk and compliance requirements, and any day to day questions.

About us

At Creative Clicks, we breathe entrepreneurial air. This isn’t optional, it’s an absolute necessity. Started in 2009, we now work with more than 150 employees within 6 offices worldwide and we are active in 65+ countries across six continents. Still, we are one team, with one dream: building the largest mobile marketing platform in the world. We have mastered the science of mobile performance-based advertisement and bring outstanding return on investment for our publishing and advertising partners. We identify opportunities in the field of mobile performance-based marketing and execute them internationally via our unparalleled marketing and distribution network.

How we do this? We believe everyone is unique. So: be you. Our success is a result of our Triple E Philosophy. Be the Energetic and Entrepreneurial Expert. Dream big, everything is possible. We give our people autonomy and accountability, without internal politics. And we celebrate our successes together, every day.


What do we offer you?

We would also like to offer you an international and innovative environment and freedom to contribute your own inspirations. Working at Creative Clicks means working in a very ambitious environment with a lot of responsibility. It is a place to learn, experiment, discover and develop yourself in a fast-growing company. The results are important, but that is another great part too! We celebrate our successes with boat trips, parties and weekly Friday drinks on our roof terrace! Also, the perfect place for our fresh lunches. Who would not want to work in a beautiful office in the heart of Amsterdam?






Job requirements

Who are you?

You love being challenged and are you eager to make sure all our vendor onboarding and related projects run smoothly. You're known to be a strong planner and multitasker. You have affinity with the online marketing industry (games/apps/music/videos). You are enthusiastic and a positive thinker with an open mind who thinks: “Everything is possible!”. You are not afraid to work independently and ask for help when necessary.



  • Bachelor’s degree.
  • 1-3 years of experience in supplier management within ecommerce/digital goods and services.
  • Great planning skills, extremely organized.
  • You see the opportunity in situations where others would see a setback.
  • You are a ‘fixer’, think outside the box and not afraid to try new things that you never did before.
  • You feel comfortable working in a high pace environment and have the ability to maintain high levels of productivity with eye for detail.
  • You have a great sense of responsibility and take ownership for your work.
  • You are proactive, curious, socially competent and not afraid to speak up.
  • You have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied requests and challenges.
  • Fluency in English, spoken and written.